# Password Reset or Password Expired (https://docs.voonami.io/docs/application-hosting/password-reset-or-password-expired)

This article will explain what to do if you need to reset your password, or if you have a password that has expired.

## Password reset [#password-reset]

If you have a user account that needs to have the password reset, please contact Voonami Support. You can reach Voonami Support by calling (801) 995-4050, emailing us at [support@voonami.com](mailto:support@voonami.com), or by utilizing the live chat feature on [Voonami.com](http://voonami.com/).

## Password expired [#password-expired]

1. If you have been prompted or informed that your password has expired, you will need to set a new password. Passwords will need to be changed every 90 days. Follow these steps to change your password.
2. Navigate to [https://secure.app.voonami.com/](https://secure.app.voonami.com/).

3. Enter the username and password you use to log into the server. Once your credentials are accepted, you will be prompted to create a new password. Voonami's password requirements are as follows:

   1. Passwords must be at least 7 characters in length.
   2. Must not contain the user's account name or parts of the user's full name that exceed two consecutive characters.
   3. The new password has to be a new one, it can not be one that was used before.
   4. Must contain characters from 3 of the following 4 categories:

      1. English uppercase characters (A through Z)
      2. English lowercase characters (a through z)
      3. Base 10 digits (0 through 9)
      4. Non-alphabetic characters (for example, !, $, #, %)

![image-20240710-205615.png](/images/7804132/image-20240710-205615.png)

4. Once your new password has been created, you will be able to log in to the server.