# How to Access Your Voicemail (https://docs.voonami.io/docs/business-voice/how-to-access-your-voicemail)

## Set Up Your Voicemail Box (First-Time Setup) [#set-up-your-voicemail-box-first-time-setup]

Before you can receive messages, set up your mailbox:

- Press the Message key on your desk phone, or dial `*97`
- Follow the prompts to set your PIN (at least 4-5 digits)
- Record your name and greeting when prompted

## Check Your Voicemail From Your Desk Phone [#check-your-voicemail-from-your-desk-phone]

- Press the Message key, or dial `*97`
- Enter your PIN when prompted
- Follow the prompts to listen to, save, or delete messages

## Check Your Voicemail From Another Phone or Off-Site [#check-your-voicemail-from-another-phone-or-off-site]

- Dial your direct line
- When your greeting begins, press `*` to interrupt it
- Enter your PIN when prompted

## Get Voicemails By Email (Optional) [#get-voicemails-by-email-optional]

Please reach out to our support team and we will be happy to get this set up for you. Once your email address is on file, you can turn voicemail-to-email on or off yourself with `*95` (on) and `*96` (off). If messages are not arriving, see [What to Do If You're Not Receiving Voicemail Emails](/docs/business-voice/what-to-do-if-youre-not-receiving-voicemail-emails).

## Record a New Greeting [#record-a-new-greeting]

- Dial `*98` and follow the prompts