# What to Do If Call Quality Is Poor (https://docs.voonami.io/docs/business-voice/what-to-do-if-call-quality-is-poor)

If calls are choppy, echoing, cutting out, or dropping, try these steps before contacting us.

## Check Your Network and Handset Connection [#check-your-network-and-handset-connection]

- Make sure your phone's Ethernet cable is firmly connected on both ends
- Make sure the handset or headset connection cable is firmly connected on both ends
- If other devices on your network are using heavy bandwidth (large downloads, video streaming, or video calls), try pausing them and see if call quality improves

## Restart Your Phone [#restart-your-phone]

- Unplug the phone's power (or Ethernet cable, if powered by PoE) for about 10 seconds, then plug it back in

## Restart Your Router [#restart-your-router]

Before doing this, check with your internal IT team or whoever manages your network. Restarting the router affects everyone and everything connected to it, not just your phones.

- If the issue affects every phone in your office, try restarting your office router or switch

If you use an Eero router, also see [Disable SIP ALG on Eero Router](/docs/business-voice/disable-sip-alg-on-eero-router).

## Still Having Issues? Contact Support [#still-having-issues-contact-support]

The following information will help us assist you:

- Your name and extension number
- Roughly when the issue happens (all calls, certain times of day, or certain callers)
- Whether it affects one phone or the whole office