# What to Do If Your Phone Isn't Registered (https://docs.voonami.io/docs/business-voice/what-to-do-if-your-phone-isnt-registered)

## Restart the Phone [#restart-the-phone]

- Perform a restart by dialing `##` and holding the second `#` until your phone restarts
- Alternatively, unplug the phone's power (or Ethernet cable, if it's powered by PoE) for about 10 seconds, then plug it back in and give it a minute or two to fully restart
- Check the screen. It should show your extension number once it reconnects.

## Check the Ethernet Connection [#check-the-ethernet-connection]

- Make sure the Ethernet cable is firmly plugged into both the phone and the wall jack or switch
- Try unplugging and reseating the cable on both ends
- If you have another working Ethernet cable nearby, try swapping it in to rule out a bad cable

## Still Not Registered? Contact Support [#still-not-registered-contact-support]

If your phone still isn't showing as registered after both steps above, reach out to our support team. Please have the following ready so we can help faster:

- Your name and extension number
- What the phone's screen currently shows
- Confirmation that you've already tried restarting the phone and checking the Ethernet connection