# What to Do If You're Not Receiving Voicemail Emails (https://docs.voonami.io/docs/business-voice/what-to-do-if-youre-not-receiving-voicemail-emails)

If you turned on voicemail-to-email but messages aren't showing up in your inbox, try these steps first.

## Confirm the Feature Is Turned On [#confirm-the-feature-is-turned-on]

- Dial `*95` from your desk phone to turn voicemail-to-email on
- If you're not sure whether it's already on, dialing `*95` again won't cause any harm

## Check Your Spam or Junk Folder [#check-your-spam-or-junk-folder]

Voicemail emails can occasionally get caught by spam filters, especially the first one sent to a new address.

## Confirm Your Email Address Is Correct [#confirm-your-email-address-is-correct]

Contact our support team to verify the email address on file for your extension is correct and up to date.

## Still Not Working? Contact Support [#still-not-working-contact-support]

This information will help us assist you:

- Your name and extension number
- The email address you expect messages to go to
- Roughly when you last left yourself a test voicemail, if you've tried one