# Zimbra - Setting Up Account Recovery (Password Reset) (https://docs.voonami.io/docs/zimbra/zimbra-setting-up-account-recovery-password-reset)

It can be frustrating to forget your email password, but with Voonami's self-service password recovery feature, regaining access to your Zimbra account is straightforward. This guide will walk you through setting up and using this feature.

---

### Setting Up Your Password Recovery Email [#setting-up-your-password-recovery-email]

First, you'll need to designate a recovery email address. This can be any valid email account you choose; it doesn't have to be a Voonami email address.

1. **Log in to Zimbra Webmail:** Access your Voonami Zimbra account through the web client.
2. **Navigate to Settings:** Go to **Account Recovery**.

   * **Note for Classic UI Users:** In the classic web UI, the "Account Recovery" option is located under **Preferences > Accounts > Account Recovery**.

![Screenshot 2025-05-23 at 12.14.11.png](/images/484933639/Screenshot%202025-05-23%20at%2012.14.11.png)![Screenshot 2025-05-23 at 12.29.39.png](/images/484933639/Screenshot%202025-05-23%20at%2012.29.39.png)

3. **Add Recovery Email:** In the "Account Recovery" section (or "Accounts → Account Recovery" for classic UI users), click **Set Recovery Email** and enter your chosen recovery email address.

![Screenshot 2025-05-23 at 12.15.26.png](/images/484933639/Screenshot%202025-05-23%20at%2012.15.26.png)

4. **Validate Your Email:** Open your recovery email inbox and locate the verification code. This code is valid for ten minutes. Return to Zimbra Webmail, enter the code in the designated field, then click **Verify Code**.

![Screenshot 2025-05-23 at 12.15.59.png](/images/484933639/Screenshot%202025-05-23%20at%2012.15.59.png)![Screenshot 2025-05-23 at 12.15.17.png](/images/484933639/Screenshot%202025-05-23%20at%2012.15.17.png)

5. **Save Changes:** Be sure to click **Save** to apply these settings.

Your password recovery option is now configured.

![Screenshot 2025-05-23 at 12.16.39.png](/images/484933639/Screenshot%202025-05-23%20at%2012.16.39.png)

---

### Using Forgot Password to Reset Your Password [#using-forgot-password-to-reset-your-password]

Once your recovery email is set up, you can easily reset your password if you forget it.

1. **Access Forgot Password:** On the Zimbra web client login page, click the **Forgot Password** link.

![Screenshot 2025-05-23 at 12.17.18.png](/images/484933639/Screenshot%202025-05-23%20at%2012.17.18.png)

2. **Enter Your Email:** Enter the full email address of the account you wish to recover (your Zimbra email), then click **Submit**.
3. **Request Code:** On the next page, click **Request Code**. A reset code will be sent to your recovery email address, valid for ten minutes.

![Screenshot 2025-05-23 at 12.17.47.png](/images/484933639/Screenshot%202025-05-23%20at%2012.17.47.png)

4. **Enter Reset Code:** Retrieve the reset code from your recovery email. Return to the Zimbra webmail recovery form and enter the code. Click **Verify Code**.

   ![Screenshot 2025-05-23 at 12.18.52.png](/images/484933639/Screenshot%202025-05-23%20at%2012.18.52.png)
5. **Reset Password:** You'll have the option to log in directly or reset your password. Select **Reset Password**.

   ![Screenshot 2025-05-23 at 12.19.06.png](/images/484933639/Screenshot%202025-05-23%20at%2012.19.06.png)
6. **Create New Password:** Enter and confirm your new password. Always create a strong, unique password. Click **Submit** to set your new password.

Your password has now been reset. Remember to update all devices and applications (such as email clients, calendars, and contacts) that were using your old password.