Remote Desktop Setup

When connecting to your server through remote desktop.

Step-by-step guideCopy Anchor Link

For Windows 10 & 11 operating systems:

1. In the search box on the taskbar, type Remote Desktop Connection.

2. Select Remote Desktop Connection.

3. Click the Show Options in the bottom left of the window.

4. Under Computer type the name of the server.

5. Under username type your domain followed by the username.

   1. For example app\user1.vXXXX.

6. Press connect and input your password.

7. You should now be connected to the server. If you experience any issues please give our support line a call and we can assist further.

For Mac based computers:Copy Anchor Link

1. Open the App Store and search for “Windows App”. Select the result with that name.
2. Click “Get” to install the application.
3. After the installation is complete click “Open” or navigate to the Applications folder and double click the Windows App for your Remote Desktop connection.
4. To add the hosted server click on the "+" sign in the top left and select add PC.
5. Enter the IP Addressor Server Address of the remote computer in the “PC name” field. Then click "Add User Account...".
6. Enter the username and password of the user you are logging in with and click "Add".
7. Click "Add" on the bottom of the menu.
8. If you see a “certificate couldn’t be verified” message, click continue.
9. You should now be connected to the server. If you experience any issues please give our support line a call and we can assist further.