Business Voice
Guides for your Voonami Business Voice phone system, including everyday use, the Vodia app, voicemail, star codes, and troubleshooting.
This is your starting point for using your phone system. Find what you need below, or keep this page handy as a map to the rest of your guides.
Everyday Use
Phone Models and Quick Start Guides
Match your desk or cordless phone to its model and download the Yealink quick start guide.
How to Access Your Voicemail
Set up your mailbox, check messages from your desk or off-site, and record a new greeting.
How to Set Up Call Forwarding
Forward all calls, or only when you are busy or do not answer, including to your cell phone.
How to Use Redial, Call Return, Call Pickup, and Transfer
Quick codes and steps for redial, call return, pickup, and transferring a call.
How to Transfer a Call
Transfer a call from your desk phone or the Vodia app.
Business Voice Quick Reference Card
Everyday star codes in one printable list.
Business Voice Star Codes
The full list of star codes used to control the phone system.
How to Change After-Hours or Holiday Call Routing
How to request a change to your business hours, after-hours, or holiday call routing.
Changes to Caller ID on Forwarded Calls
Why forwarded calls can no longer show the original caller ID, and what options you have.
Setup and Access
Troubleshooting
What to Do If Your Phone Isn't Registered
Restart the phone and check the Ethernet connection if your phone will not register.
What to Do If You Forgot Your Voicemail PIN
Contact support to have your voicemail PIN reset.
What to Do If You're Not Receiving Voicemail Emails
Turn on voicemail-to-email, check spam, and verify the email address on file.
What to Do If Call Quality Is Poor
Steps to try if calls are choppy, echoing, cutting out, or dropping.
Disable SIP ALG on Eero Router
How to disable SIP ALG on an Eero Wi-Fi mesh system.
What to Do If You Can't Make Outbound Calls
What to check if you can receive calls but cannot place them.
Need Help?
For any questions or concerns, please contact our 24/7/365 support team:
- Phone: 801-995-4050
- Email: support@voonami.com
- Live chat: voonami.com