How to Change After-Hours or Holiday Call Routing
How to request a change to your business hours, after-hours, or holiday call routing.
Your business hours, after-hours, and holiday call routing were set up during your initial installation. Changes to this routing currently go through our support team rather than being self-service.
Contact Our Support Team
Reach out to request a change to your call routing.
Have This Ready
To help us make the change quickly, be ready to provide:
- Your business name and main contact
- What you'd like changed (for example, new hours, a holiday closure, or a different after-hours destination)
- The date the change should take effect, if it's time-sensitive (like an upcoming holiday)
Confirm the Change
Our team will confirm once the update is live. If it's a temporary change (like a single holiday closure), let us know whether it should revert automatically afterward or if you'll reach back out.