What to Do If Your Phone Isn't Registered
Restart the phone and check the Ethernet connection if your phone shows as not registered.
Restart the Phone
- Perform a restart by dialing
##and holding the second#until your phone restarts - Alternatively, unplug the phone's power (or Ethernet cable, if it's powered by PoE) for about 10 seconds, then plug it back in and give it a minute or two to fully restart
- Check the screen. It should show your extension number once it reconnects.
Check the Ethernet Connection
- Make sure the Ethernet cable is firmly plugged into both the phone and the wall jack or switch
- Try unplugging and reseating the cable on both ends
- If you have another working Ethernet cable nearby, try swapping it in to rule out a bad cable
Still Not Registered? Contact Support
If your phone still isn't showing as registered after both steps above, reach out to our support team. Please have the following ready so we can help faster:
- Your name and extension number
- What the phone's screen currently shows
- Confirmation that you've already tried restarting the phone and checking the Ethernet connection