What to Do If You're Not Receiving Voicemail Emails
Turn on voicemail-to-email, check spam, and verify the email address on file for your extension.
If you turned on voicemail-to-email but messages aren't showing up in your inbox, try these steps first.
Confirm the Feature Is Turned On
- Dial
*95from your desk phone to turn voicemail-to-email on - If you're not sure whether it's already on, dialing
*95again won't cause any harm
Check Your Spam or Junk Folder
Voicemail emails can occasionally get caught by spam filters, especially the first one sent to a new address.
Confirm Your Email Address Is Correct
Contact our support team to verify the email address on file for your extension is correct and up to date.
Still Not Working? Contact Support
This information will help us assist you:
- Your name and extension number
- The email address you expect messages to go to
- Roughly when you last left yourself a test voicemail, if you've tried one